Privacy Policy

Last updated: August 26, 2025

Lumo Outlet operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Lumo Outlet is powered by Shopify, enabling us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, make a purchase, complete a transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this policy and agree to the collection, use, and disclosure of your data as described herein.

Personal Data We Collect or Process

“Personal data” refers to information that identifies you or can be linked to you. This includes, but is not limited to:

  • Contact details: name, address, billing and shipping address, phone number, email address

  • Financial information: credit/debit card details, account numbers, payment information, transaction details

  • Account information: username, password, security questions, preferences, settings

  • Transaction data: items viewed, purchased, returned, or canceled

  • Communication: content of your customer service inquiries

  • Device information: IP address, browser type, device details, network connection

  • Usage information: interactions with the Services, such as when and how you navigate

Sources of Personal Data

We may collect data from the following sources:

  • Directly from you (registration, orders, communication)

  • Automatically via cookies and similar technologies

  • From service providers supporting IT, payments, shipping, analytics, etc.

  • From partners or third parties

How We Use Your Data

Depending on how you use the Services, we may process your personal data for:

  • Providing and improving the Services (orders, payments, delivery, returns, personalized recommendations)

  • Marketing and advertising (emails, SMS, postal mail, personalized online ads)

  • Security and fraud prevention (verification, misuse detection, protection of public safety)

  • Customer communication (support, updates, service notifications)

  • Legal compliance (statutory obligations, disputes, enforcement of our terms)

Disclosure of Personal Data

We may share your personal data with:

  • Shopify and service providers (payment processing, IT, shipping, analytics)

  • Marketing partners that deliver ads based on your online activity

  • At your direction (e.g., third-party shipping, social media integrations)

  • Within our corporate group

  • As part of business transactions (merger, insolvency) or to enforce laws

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process data about your use, including in connection with other merchants, to provide enhanced functionality. In these cases, Shopify is the data controller. For more details, see the Shopify Privacy Policy.

External Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before use.

Children’s Data

Our Services are not directed to minors. We do not knowingly collect data from individuals under the age of 16. Parents may contact us to request deletion of such data.

Security and Retention

We implement security measures, but we cannot guarantee absolute security. Data transmitted online may not be fully secure—please avoid using unsafe channels for sensitive information.

The retention period for personal data depends on legal requirements, ongoing services, or dispute resolution needs.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request deletion of your data

  • Correct inaccurate data

  • Request data portability

  • Restrict or object to certain processing

  • Withdraw consent (without retroactive effect)

In the EU/EEA and the UK, you also have additional rights to restrict processing and to object.

To exercise your rights, contact us at: support@lumo-outlet.com or reach out to Shopify directly.

Complaints

You can always contact us with questions or complaints. In the EU/EEA, you also have the right to contact your local data protection authority.

International Transfers

Your data may be stored and processed outside your country of residence. For transfers outside the EU/EEA or UK, we use Standard Contractual Clauses or equivalent safeguards.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated “Last Updated” date.

📩 Contact:
For questions about this Privacy Policy, contact us at support@lumo-outlet.com.